What's New

See below for notes on what updates have been made to the practice-facing Covetrus prescription management platform.

May 2, 2019


 April 18, 2019

  • Live Chat with support now available from Resource Center (see bottom right corner)
  • Sig Shortcut labels can now contain up to 50 characters
  • Reports can now be accessed from the New Look
  • New URLs have been released for login: Please update your bookmarks to login at: https://practiceadmin.covetrus.com/login.jsp
  • Optimizations & Bug Fixes

 April 4, 2019

  • Optimizations & Bug Fixes

 March 28, 2019


 March 7, 2019

  • Trifexis two-day sale is coming up on March 18th & 19th. If you'd like to alert your clients, you can do so via the banner on your home page or click here to enroll
  • Since controlled substances require additional verbal authorization, you will now see a pop up when prescribing alerting you that the product prescribed is controlled. Please call (888) 280-2221 to expedite the approval process.
  • After receiving feedback from many practices, we have lowered the price of Apoquel for your clients and added a 30 pack option
  • Optimizations & Bug Fixes

February 21, 2019

  • Optimizations & Bug Fixes

February 7, 2019


January 31, 2019

  • Manage Catalog Default Settings within new platform
  • Starting today, releases will be moving to bi-weekly. The next release will be on 2/14.
  • Optimizations & Bug Fixes

January 24, 2019


January 17, 2019

  • Practice-level Rx History (filter and sort capability coming soon)
  • "Resources" re-named "Help" in Left Navigation Bar
  • Optimizations & Bug Fixes

January 10, 2019

  • "Link" option on Filter removed for practices who do not have Writeback enabled
  • Visual changes to Feed: Date will turn red on past due items
  • Optimizations & Bug Fixes

December 20, 2018


December 13, 2018


December 6, 2018


November 29, 2018

  • Optimizations & Bug Fixes

November 8, 2018


November 1, 2018

  • Updated the Home Page to increase visibilty of Veterinarian, Task Type, Date, and actionable items
  • Optimizations & Bug Fixes

October 18, 2018

  • Saved Credit Cards can now be removed at check out for both In-Clinic Ordering and Practice Pay
  • Additional link added below "Help Customer" to reset client password
  • Made improvements to redirects so that "Help Customer" and "Order" brings you to the relevant locations on your storefront
  • Order History released in New Look
  • Optimizations & Bug Fixes

October 11, 2018


October 4, 2018

  • Optimizations & Bug Fixes

September 27, 2018

  • New Look now supports Internet Explorer 11
  • Optimizations & Bug Fixes

September 20, 2018

  • Office Use Ordering now supports multi-line item orders
  • Sig Shortcuts can now be edited by Admin Users under Settings > Sig Shortcuts
  • Optimizations & Bug Fixes

September 13, 2018

  • Left Navigation will default open or closed based on user's last setting
  • Verbiage updated from "Import" to "Link" when linking patients
  • Optimizations & Bug Fixes

September 6, 2018

  • View/Edit Practice Addresses in New Look
  • Optimizations & Bug Fixes

August 30, 2018


August 23, 2018


August 16, 2018

  • Access Practice Support and Resource Center from "?" menu in header bar
  • Improved Date Entry to Reduce Errors
  • Bug fixes

August 9, 2018

  • Add/Edit Addresses on Client View (New Look)
  • Refunds now visible on Settlement Report
  • Bug fixes

August 2, 2018

  • Diet search optimization
  • Bug fixes

July 26, 2018

  • Breadcrumbs added to certain areas for improved navigation
  • Confirmation alerts when deactivating patients or clients
  • Edit Practice Details under Practice Settings
  • Bug fixes

July 19, 2018

  • Ability to remove Link tasks from feed
  • Launched Overview Tutorial for users' first login to New Look
  • Cleaned up discontinued products
  • Updated layout of Practice Settings Homepage
  • Improvements in product search
  • Bug fixes

July 13, 2018

  • Bug fixes

July 5, 2018


June 28, 2018

  • User interface optimizations
  • Improvements to search speed
  • Bug Fixes

June 21, 2018


June 14, 2018


June 7, 2018

  • Order History Details
  • Ability to add Client Notes
  • Ability to add Order Notes
  • Place Order modal upgrade
  • Visibility to Archived patient products 
  • Visibility to Compound Handling Fee when creating an Rx
  • Some bug fixes

May 31, 2018

  • Product search enhancement
  • Bug fixes

May 24, 2018


May 17, 2018

  • Select fields now allow typing to find item from list (example: sig shortcuts)
  • Squashed some bugs

May 10, 2018


May 3, 2018 


April 26, 2018