Renew Expired Prescriptions

How do you know when your patients are due for a refill?

For many practices, there are few options other than to dig through data or wait for the client to call. Now there is an easier way- just look for your renewable prescriptions!

What are renewable prescriptions?

When a prior prescription has expired, we will notify you 30 days before the patient is due for therapy again.  This allows you time to contact the client and schedule a recheck to continue therapy. These expired scripts show up in your Task Feed as a Renew Feed Item and follow the below rules:

  • Diets will appear for renewal if either:
    • All available fills were purchased and the next fill would be due within the last 6 months
    • The client purchased at least one fill but the script has expired and the refill would be due within the last 6 months
  • All other prescriptions will appear for renewal if either:
    • All available fills were purchased and the next fill would be due within the last 6 months OR the next 30 days
    • The client purchased at least one fill but the script has expired and the refill would be due within the last 6 months OR the next 30 days

The fill date is determined by adding the days supply to the date purchased. The days supply is determined by the pharmacist based on the directions and the best estimate on how long the purchased amount will last. The original prescription must have been written for at least a 7 day supply to be eligible.

To identify which items are renewals, look for the word "Renew" to the left of the client's name or use the Filter bar to filter everything else out.

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When you're ready to take action, click anywhere on the feed item to expand the prescription.

Based on your permissions, you can Renew or Remove. If the client no longer needs the product, you can Remove.

Renew will expand the product card where you can review the prior prescription details, which will be pre-filled with the item they ordered before. If you need to change anything, you can make any edits by clicking the pencil icon.

If you see a prescription that is not ready to be re-authorized, use the workflow status to indicate where in the process it falls. If an item is green and says "Action Needed," nobody has taken any action on this prescription yet.

If the prescription details look good, click "Authorize" to generate the prescription. Your client will receive an email notification sent on behalf of your practice momentarily, which will direct them to purchase this product on your store.

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NOTE: Selecting "Exam Needed" or "Client Contacted" will not initiate any outreach to your client, so make sure to reach out to the client to schedule the exam as well. Taking action and marking appropriately will make help ensure the client is notified in time and  also that you and your coworkers aren't researching the same items twice!