Declining Pending Requests in Classic

  • If for some reason you are unable to approve a request, you will need to decline the request by pressing the “X” under the “Decline” column:


  • Fill in you reason for declining the request and any notes you have for you client.
  • Your client is notified via email or phone of the declined prescription. If they have other items in the order, those will be shipped if they are approved or do not need approval, unless the client opted to have the entire order canceled in the event that part of it is declined by the practice. 

  • If you change your mind and want to approve the request after all, simply click on “Cancel” and the request will return to the list of pending requests.