Adding a New User

When logged into your administrative account, open your Left Navigation bar and select "Settings," then "User Management." 

You will see a list of all users, their permissions, and their usernames. Select "Add User" to create a new account.  




Complete the user details, including a username, email, and password. Passwords must be at least 6 characters long and contain one of each: 

  • Uppercase letter 
  • Lowercase letter
  • Number
  • Special character 

 Please note that this email address will receive prescription request alerts for any prescriptions assigned to this user, whether as a veterinarian or delegate. 



You also have the ability to assign administrative privileges to this user. To do so, simply move the toggle below “System Admin” to “Yes.” 

If this user is a veterinarian, toggle "Veterinarian" to “Yes” and enter the user’s license information into the fields that appear below.  

If you would like your clients to be able to select this veterinarian as their doctor on the storefront, toggle on "Visible on Storefront" as well. 


When you are happy with the set up for this user, hit "Save." 

Remember to have new users update their password upon login by clicking on their initials and then “My Account.”