When a client places an order for an incorrect strength or quantity, you have the ability to quickly decline their request and create a new prescription for the correct product.
From an Approval task item, a modification to the product strength or a quantity less than ordered will prompt the Approve with Changes flow. We have defaulted the decline reason and provided a Note to Client. You can update either of these. Once you click authorize, the product ordered by the client will be declined and a new prescription will be created. Your client will receive 2 emails. One about the decline and the other about the new prescription.